1. Complete the contact form on this page
2. Check your contact details and click ‘Request Contact’
3. Within 4 hours you will receive a call from a professional who will be able to give you general information about your query and help to understand your next steps.
4. Check your email for a summary of your request. (If you don’t see it, check your junk folder.)
5. Wait for a callback— one of our legal partners will contact you, usually within 4 hours (9 AM – 5 PM, weekdays).

1. What can I expect from the call?
   

   A free callback providing general information about your legal question and potential next steps.

2. What if my query is more complex?
   

   If you need more than general advice, you’ll be offered a quote for any required services so you can decide whether to proceed.

1. Why is only general information provided?
   

   UK regulation prevents solicitors and legal professionals from giving specific legal advice unless a client is formally engaged . This rule protects consumers.

2. What does "engaging" a client mean?
   

   It usually means signing a client care letter outlining the agreed work and any associated costs. This protects the client by giving them a legal recourse, should the solicitor not deliver the promised service, or if the service is not acceptable.

3. What is classed as specific legal advice?
   

   Specific advice refers to tailored guidance given by a legal professional. Tailored advice will address the unique details and circumstances of an individual’s case. Unlike general advice, which provides an overview of the law, specific legal advice involves applying legal principles to a client’s situation, analysing the facts, and recommending a particular course of action.

Our Legal Helpline is available to you if you’re a UK Resident and delivers support with legal queries based in England and Wales.

If your query relates to the law in Scotland, Channel Islands or the Isle of Man, the Legal Helpline is available, but the services may be limited and the 4-hour callback time scale cannot be guaranteed. We will always do our best to place your query with a professional.